Telco unity at New Digital Economics Forum, London

Todays New Digital Economics Forum was one of those unique events, not quite seminal but for BlueVia certainly significant. In the audience were plenty of senior people and a good mix of financial execs and merchant services (e.g.: banks, visa), telco guys (e.g.: everything everywhere, etisalat) and smaller companies/startups related to payments, retailing and advertising. It was significant because it was one of the first opportunities that the partnership behind BlueVia (Telenor and Telefonica) presented in unity on the topic of charge to mobile.

The format of the day was short presentations followed up by Q&A and then related brainstorming. Rune Slinning (Telenor) and Ricardo Varela (Head of BlueVia) co-presented. Like a tag team, first in the ring was Ricardo telling the story of Bluevia the enabler of the charge to mobile service, highlighting the similarity to visa’s ecosystem but with the global scale far beyond credit cards reach. Rune commented about the advantages of charge to mobile over other payment systems and backed up with some interesting ‘before and after’ implementation data. Probably more importantly they were able to show and compare the payment and checkout experiences of Microsoft and Google’s App stores, something many of the executives have never seen before.

During the Q&A, one of the first questions was “This thing makes so much more sense. Why are not all operators doing this?” An extremely astute gentleman and watch this space for further announcements soon.

There were some questions related to how pricing will compare with credit cards and a discussion around complementing to other mechanisms not competing, both for simplicity or for reach to people without them, and how actually even for card payments you don’t always have price parity (ever paid a ryanair flight with a credit versus debit card? They don’t charge you just the 30 cents of exchange fee, they charge much more!).

Finally there was some group work and polling collating thoughts on the main friction points that needed to be solved e.g. to better enable retailer and content owners to monetize and what roles may operators have on it, or what barriers they need to surpass.

Overall really good questions and lots of interactions with the audience. A great format because it was very conducive to people asking, well done to the organisers and thanks for the invitation.

It’s not everyday you see 2 telco’s singing from the same hymn sheet. The gospel today was from the book of Charge to Mobile and was given by Brothers Rune and Ricardo.

Using The BlueVia Voice API To Modify Calls Directly Between Two Phones

Using the BlueVia Voice API, and some help from Voxygen  and the Lab team at O2 (thanks guys), we have been able to create a free call demo service based on advertising. This is a voice service that allows customers to make free calls to their friends  if they listen to an advertisement first. At the end of the call there is also a mechanism to support a sales opportunity that can use the ‘Charge To Mobile’ API, available at BlueVia in order to convert a sales opportunity for the advertised digital content.

The significant difference about this demo, as opposed to something built on another cloud based voice API provider, is that we are able to set an Intelligent Network (IN) flag at network level for the calling SIM. This allows us to forward the call details to an application server that can then use the BlueVia Voice API to forward in call commands directly on a call between two phones. In other words we do not have to use an intermediary DID (Direct Inward Dialling) that Customer A calls, and then connect Customer B.

As there is no need for a DID in order to manage in call commands this means that a customer can call their friend directly in order to make a free call. Based on business logic at the application level, if the customer is not entitled to a free call, then the call can be dropped back onto the GSM network. For instance the customer may only have access to 5 minutes of free calls a day. This business logic is handled at the application layer, as opposed to being handled at the network layer. This in turn provides an excellent opportunity for developing a host of services based on this technology.

This is something that is not available when using other cloud based voice API services, as they don’t have the same level of network control. This is something that mobile carriers do have!

On the advertising demo above, the following is happening:

  • When a call is made from the first handset to the second, an IN trigger on the network forwards the call details to an application server
  • the application then engages with the caller using the following BlueVia Voice commands
    • a Play command to stream the advertisement.
    • a Speak command to tell the caller that they are being connected.
    • a Dial command to connect the call to the number that the caller dialled (Note again, this is not a BlueVia Voice number, but their friends number).
    • a Wait command for 20 seconds, and this time is arbitrary (it could be any time set by the application server).
    • a GetDigits command that provides a mechanism for a sales opportunity – i.e. ‘press 1 to purchase ….’ etc…
    • a HangUp command to end the call.

At the end of the call a SMS is sent to the calling handset with the download link for the content that the caller has purchased. Alternatively if the caller has not purchased the content a SMS is sent with a link for further information about services.

It is also possibly to have the GetDigits command directly after streaming the advertisement, i.e. support the conversion to sale at the time of advertising. This is simply a matter of ordering the BlueVia Voice commands to support this.

This is a very simple example of how a mobile carrier could make a difference in the Cloud Voice API space. Carriers who can expose their own voice services, as opposed to partnering can provide a very compelling differentiated service, should they choose to.

Cheers

Murray

Kings of Convenience – Samsung and BlueVia work together

Today we are pleased to announce that the Korean King of consumer electronics Samsung will be the first OEM to integrate directly with our billing capabilities via the BlueVia payment APIs.  The global agreement allows Samsung Hub and Samsung Apps’ customers to purchase apps and music, video, books, games and learning services from their devices by simply charging the payment to their phone bill or prepaid credit, avoiding the need for a credit card. The agreement covers both Samsung tablets and mobile devices.

The ease and convenience of direct to bill payments has been shown to increase sales of digital content through mobile devices. This is especially the case in the developing world where the penetration of credit cards and even bank accounts is low.

BlueVia is committed to making operator billing available for its customers across as many devices and platforms as possible. The agreement with Samsung joins other similar agreements with companies including Google, Facebook and Microsoft.

“Samsung is committed to ensuring that our customers have choice and convenience when purchasing content on our devices,” said Lee Epting, Vice President of Media Solutions Centre Europe for Samsung Electronics Europe. “Our partnership with Telefónica Digital allows us to deliver yet another easy and convenient purchasing experience to our Samsung Hub and Samsung Apps customers.”

We echo your sentiments Samsung, making payments easier for the customer is what it’s all about.

Arduino GSM Playground 29th April at Telefonica Digital!

setup

Last month Arduino launched a new GSM shield in partnership with Telefonica. The aim of the GSM shield is to power the next wave of the Internet of Things, by enabling truly mobile prototypes. We're really excited by the GSM shield and from the … [Continue reading]

Windows 8 Developers Workshop: Madrid April 16th

f6851e6f-ecd6-4686-bd53-c70a75b7890b

Our good friends at Movilforum together with Microsoft and Qualcomm, invite you to be part of the new wave of mobility by attending the Windows 8 Developers Workshop!. Learn how to make apps in Windows 8, experiment with the wealth of new APIs for … [Continue reading]

Developer Economics 2013 Survey out now!

DevEconomics 575

Developer Economics is a detailed report by Vision Mobile into the world of mobile app development. The report is now into it’s fifth year and Telefonica is proud to be a gold sponsor to enable this crucial research document to be freely … [Continue reading]

Firefox OS App Workshop April 20th!

This summer marks the launch of Firefox OS as the first Firefox OS phones unveiled at MWC this year will become available to consumers in several countries. We know that consumers are going to love Firefox OS, and they will be looking for great … [Continue reading]

BlueVia - Facebook BlueVia - Twitter BlueVia - Vimeo BlueVia - SlideShare BlueVia - LinkedIn